This is probably one of the most important questions for you because it answers how and when, will I get my order!
Well not to worry because it is super easy and pain free.
We use major freight carriers to deliver your vehicle directly to your door.
Units are delivered on a lift-gate truck for your convenience to a home or business.
Once it reaches the terminal in your state, the freight company will call you to schedule an appointment window, so you must be present to sign for it.
Inspect the unit carefully and make sure there are no signs of damage due to shipping.
If there are:
For damages to replaceable parts (i.e. body plastics, tires, mufflers, footrests etc.) you will need to simply note the damages on the delivery receipt when you sign for the unit and contact us with a list of damaged parts. We will send out the new parts via UPS, FedEx or US Priority Mail at no charge to you.
For major damage such as bent frames, gouged engines etc you will need to refuse delivery noting the damage on the receipt and call us as soon as possible.
We ship only to the continental 47* states and average delivery time is 12-15 days (depending on where you live) from the time of your order.
Rush shipping is available for an extra charge. *
We will email you with the tracking number for your shipment as soon as the sales staff receives your paperwork back from shipping. Units typically ship within 24-48 business hours after an order is placed and tracking numbers are then emailed out 3-5 business days after an order is placed. Be patient, your unit has been shipped, it simply takes longer to get tracking numbers emailed to all of our customers. You can track the progress online through the freight carrier’s website contained within the tracking number email.
Any further questions then please feel free to call or email us.
*Just add the Rush option to your order when placing online and we will RUSH your order! (Rush Delivery makes us move just a little faster than we normally do. This makes us get it on the truck and headed your way quicker and usually translates into cutting at least 7 DAYS off of the normal delivery time!) Rush Delivery is only an extra $100.00 charge. A very nominal fee for "buying us off "and putting your order at the top of the list! Everybody likes to feel like Number 1, and for just $100.00 now you can too!
*We do not ship to Texas. Call for advice on how to get an Scooter to you if you live in Texas.
*There is a Fuel Surcharge Fee of $59.00 when shipping to FL, OR, WY, ND, SD, ID, NV, AZ, MN, UT, ME, NH, VT and MD.
*There is a Fuel Surcharge Fee of $79.00 when shipping to NY.
*There is a Fuel Surcharge Fee of $119.00 when shipping to MT or WA.